Disney overhauls Disability Access Service with Genie adding new features and will permanently ban from the parks anyone abusing the system

Aug 18, 2021 in "Disney Genie"

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Posted: Wednesday August 18, 2021 5:20pm ET by WDWMAGIC Staff

Disability Access Service (DAS) will get a major overhaul with the arrival of Disney Genie later this year.

Guests will be able to register for the service via video chat up to 30 days before arrival and will be able to select 2 experience per day via the DAS Advance planning option.

In addition, once at the park, instead of of having to physically go to an experience or to a kiosk to obtain a return time from a Cast Member, Guests registered in the DAS program (and their party members) will be able to make return time selections right from the My Disney Experience app during the day of a park visit.

Disney has also moved to address abuse to the system by making it clear that any false information given to obtain a DAS will not be tolerated. In a DAS FAQ on the official Disney site, the company states, "If Disney determines that any of the statements a Guest made in the process of obtaining DAS are not true, the Guest will be permanently barred from entering Walt Disney World Resort and the Disneyland Resort, and any previously purchased annual passes, Magic Key passes, tickets and other park products and services will be forfeited and not refunded."

You can read more about the new DAS offerings at the official Disney site.

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Purduevian6 days ago

Learned a new G+ tip the other day and I thought I would share. If you are refreshing looking for a better time on a single ride... Don't pull down to refresh then click the ride once you see a better time come up. Often times you will be too slow and someone else will have gotten that better time. Instead of refreshing that main page, simply click the ride on whatever time it does to move on to the confirmation screen. The time will automatically shift to the latest time available (which might be different that the tip board screen). If it is not the time you want, click back and do it again. This way if you see a time, you are holding that time as soon as you see it.

allgiggles7 days ago

I've seen many people say they don't like having to be on their phone all day. I didn't experience that. I'd book a LL, set an alarm for a few minutes before the next booking time, and then put my phone away. Lather, rinse, repeat. I don't remember spending more than about 5 (*maybe* 10) minutes on my phone every time I was scheduling another LL. My husband spent *way* more time than that on his phone and he didn't schedule *any* LLs. It was no worse than it was with FP+. And it sure beats having to walk to the ride you wanted to ride to get a FP for it or walking to a kiosk and standing in line to schedule a FP+ before you could do it on the app. I'd venture to guess that I spent more time in the FP/FP+ kiosk days walking back and forth across the parks to get the rides we wanted compared to the amount of time I was on my phone for G+. At least I can parallel process when using my phone -- doing the scheduling while eating a snack or meal or while standing in line somewhere.

GhostHost10007 days ago

Well I’ve had decent luck using it as well after learning the tricks but I spend an enormous time on my phone all day playing the game which I don’t like

allgiggles7 days ago

Didn't need fixing. I'm ok paying for it, I just don't want it to be $35/day. I felt like $15-20 was a good price. We were FP+ power users, but we had even better success with G+/ILL.

GhostHost10007 days ago

Fixed your post

allgiggles7 days ago

Oh how I wish these would be the prices when we're there next month.

DCBaker7 days ago

Here's a look at pricing for Genie+ today - the last time prices were at this level was February 25, 2024.

Splash4eva10 days ago

& to pre pay before the trip for its entirety

Fido Chuckwagon11 days ago

Lol, how I long for the days when it was $15…

capndave11 days ago

Doesn't include the more popular attractions. You have to pay even more to access the lightening lane per ride for those attractions. Total money grab! Disney is pricing themselves out of existence .