Disney World spokesman says automated refunds coming for Lighting Lane purchases impacted by ride closures

Oct 21, 2021 in "Disney Genie"

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Posted: Thursday October 21, 2021 2:31pm ET by WDWMAGIC Staff

The Orlando Sentinel has posted comments from a Disney World spokesman regarding refunds for Disney Genie Individual Attraction purchases impacted by ride closures.

Disney Genie terms and conditions say that any purchases are non-refundable, which has led to some concern about what happens when a ride closes due to technical issues and a guest has made a Disney Genie Individual Attraction purchase.

My Disney Experience Disney Genie+ Terms and Conditions

The unnamed Disney spokesman said that guests would automatically receive a refund for individual Lightning Lane selections if a ride does not reopen for the rest of the day after a closure. If the ride reopens but a visitor is unable to ride due to individual circumstances, they would have to contact guest relations for a refund.

Star Wars: Rise of the Resistance frequently breakdown, sometimes for extended periods

Star Wars: Rise of the Resistance is one of the attractions that is not part of Disney Genie+ and requires an Individual Attraction purchase to access the Lightning Lane - currently priced at $15 per person. The ride frequently closures due to technical issues and has a restart time of around 1 hour. The ride experienced an extended closure on the first day of Disney Genie, leaving some guests heading to Guest Relations and receiving Disney Gift Cards to cover the $15 Lightning Lane fee.

Learn more about Disney Genie from our recent articles, including a Disney Genie FAQ, and Genie discussion on the WDWMAGIC Forums.

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Purduevian6 days ago

Learned a new G+ tip the other day and I thought I would share. If you are refreshing looking for a better time on a single ride... Don't pull down to refresh then click the ride once you see a better time come up. Often times you will be too slow and someone else will have gotten that better time. Instead of refreshing that main page, simply click the ride on whatever time it does to move on to the confirmation screen. The time will automatically shift to the latest time available (which might be different that the tip board screen). If it is not the time you want, click back and do it again. This way if you see a time, you are holding that time as soon as you see it.

allgiggles7 days ago

I've seen many people say they don't like having to be on their phone all day. I didn't experience that. I'd book a LL, set an alarm for a few minutes before the next booking time, and then put my phone away. Lather, rinse, repeat. I don't remember spending more than about 5 (*maybe* 10) minutes on my phone every time I was scheduling another LL. My husband spent *way* more time than that on his phone and he didn't schedule *any* LLs. It was no worse than it was with FP+. And it sure beats having to walk to the ride you wanted to ride to get a FP for it or walking to a kiosk and standing in line to schedule a FP+ before you could do it on the app. I'd venture to guess that I spent more time in the FP/FP+ kiosk days walking back and forth across the parks to get the rides we wanted compared to the amount of time I was on my phone for G+. At least I can parallel process when using my phone -- doing the scheduling while eating a snack or meal or while standing in line somewhere.

GhostHost10007 days ago

Well I’ve had decent luck using it as well after learning the tricks but I spend an enormous time on my phone all day playing the game which I don’t like

allgiggles7 days ago

Didn't need fixing. I'm ok paying for it, I just don't want it to be $35/day. I felt like $15-20 was a good price. We were FP+ power users, but we had even better success with G+/ILL.

GhostHost10007 days ago

Fixed your post

allgiggles7 days ago

Oh how I wish these would be the prices when we're there next month.

DCBaker7 days ago

Here's a look at pricing for Genie+ today - the last time prices were at this level was February 25, 2024.

Splash4eva10 days ago

& to pre pay before the trip for its entirety

Fido Chuckwagon11 days ago

Lol, how I long for the days when it was $15…

capndave11 days ago

Doesn't include the more popular attractions. You have to pay even more to access the lightening lane per ride for those attractions. Total money grab! Disney is pricing themselves out of existence .