Disney World experiencing a digital service outage impacting 'My Disney Experience' and Disney Genie

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My Disney Experience outage December 7 2021

Posted: Tuesday December 7, 2021 12:15pm ET by WDWMAGIC Staff

Walt Disney World its currently experiencing a wide-scale outage of its digital services which is impacting a number of experiences at the theme parks.

Services impacted include Disney Park Pass reservations, Disney Genie, Mobile Order, dining reservations, resort hotel reservations, main entrance admission and more.

The likely cause is an ongoing service issue at Amazon Web Services which powers much of Disney's digital platform.

My Disney Experience outage December 7 2021

A notice on 'My Disney Experience' and the Disney World website reads:

Pardon the Inconvenience
Some of our digital experiences may be unavailable at this time. We’re actively working to resolve this issue and provide the best possible Guest experience.

There is no word yet on when normal service will resume, but Cast Members are assisting guests where possible.

Discuss on the Forums

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larryzMar 26, 2024

Don't know if it's just me, but I can't get reservation details for a late-September stay at the CR Theme-park view tower room. I wonder if that's "hangover" from Monday morning's maintenance...

HauntedPirateMar 25, 2024

The problem isn't taking a system down for maintenance. The problem is taking down a public-facing system with hours of notice. Like I said - unless this is emergency maintenance, this is bush league IT change management. We had a core system down for 2 days for emergency maintenance because of significant flaws that were discovered (not that I'm giving away any insider knowledge, right, Ivanti? ;) ). But those flaws posed a real and significant threat to our business and we were up front and open with the business about it. Unless whatever was needed was recently discovered and posed a threat to Disney's internal systems, this should have been announced well in advance. It wasn't.

larryzMar 25, 2024

Tell me the CIO isn't a former SysAdm without actually saying so.

larryzMar 25, 2024

It's perfectly normal to take systems down for maintenance. I routinely did so on the systems I administered. Doing so in the middle of YOUR BUSIEST TIME OF YEAR seems kind of naïve and foolhardy, especially with Disney IT's track record... Admittedly, very few people in the US are making reservations between 0300 and 0600. But if something goes worng bringing the systems back up, they're risking potential bookings and sales until they can get it to come back up cleanly. It's still Spring Break, and people might still be looking to come down this or next week and they'll need tickets, rooms, meals, etc.

MisterPenguinMar 25, 2024

Bring back the good old days when you could call customer service and book a hotel at 4 AM.

JohnDMar 25, 2024

Not making excuses but have you heard of any IT system that doesn't require it being taken down for maintenance? I haven't. I've seen that for my banking institution, state HR system, state retirement system, etc. I could go on.