Guest Experience Team coming to Epcot later this month

Jan 16, 2020 in "EPCOT"

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Posted: Thursday January 16, 2020 1:12pm ET by WDWMAGIC Staff

Epcot will be deploying Guest Experience Teams to the park later this month, completing the roll-out to all four Walt Disney World theme parks.

Guest Experience Team station in Tomorrowland

Operating as a mini Guest Relations out in the park, Guest Experience Team Cast Members can be identified by the blue shirts, and will be located in both Future World East and Future World West.

As in the other parks, the Epcot Guest Experience Team will able to assist with My Disney Experience, Magic Bands, FastPass+ and guest questions.

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Cmdr_CrimsonJan 20, 2020

https://mickeyblog.com/2019/07/22/disney-guest-assaults-cast-member-over-a-tower-of-terror-fastpass-at-hollywood-studios/

brb1006Jan 20, 2020

I forgot what happened at ToT last year. Can somebody recap it briefly?

SourcererMark79Jan 18, 2020

Sad, but not far from reality. Remember ToT last year?

Cmdr_CrimsonJan 18, 2020

Disney's Guest Experience Vs Mad Epcot Fans..

LilofanJan 18, 2020

My go to Guest Experience team is the Custodial team that keep the park nice and tidy. Some of them are a walking book of information. All you have to do is ask them.

gerararJan 18, 2020

This is a good thing!! When we claimed our park hopper tickets at Disney Springs, they mixed up my mom's and sister's (wrote and put wrong names on 'em). Therefore when I booked fastpasses for my sister and I for Tower of Terror, hers didn't work and claimed she didn't have a FP. The CM's at the ToT entrance still let her through with me, since my worked fine. Afterwards, we found a GET umbrella nearby and they fixed up the issue within minutes! They even gave us (including my mom and dad who didn't ride ToT an all-experience FP). It was a pleasant, quick experience as oppose to heading to the GS in the front of the park. They also explained the tier system greatly to me since I had no idea at the time that it was a thing (whoops, lol) At MK, GET was able to help us with our fastpasses since Pirates was down the whole day. At Animal Kingdom, they helped me with some directions even though I didn't really ask for them, but they recommended us some great things to do These GETs consists of wonderful people and are great things to implement in the parks. You'll be surprised by the amount of people that need help, and they're just about everywhere you look. Kudos to Disney for investing for them in Epcot!

BoarderPhreakJan 18, 2020

More like Construction Navigation Assistants.

jt04Jan 17, 2020

WDWMagic forums 6 years ago: "TDO is too cheap because bonuses!" WDWMagic forums currently: "TDO is spending too much because bonuses!" 👻

MisterPenguinJan 17, 2020

The total of walled off areas is just over 30 acres. Epcot is *over* 300 acres. So, about 10% is walled off. Not anywhere near 50%. And I was generous in including GotG's gravity building and Ratatouille and its plaza because they're expansions of the park's footprint. Calling someone a "pixie duster" is the refuge of someone who makes an argument from anger and hate and not facts. Just because you're ""not a shill"" doesn't mean you're right. Or living in reality. Let everyone remember this the next time you want to engage @Victor Kelly in a supposedly good faith discussion.

disneygeek90Jan 17, 2020

The Guest Experience team is great. My friend bought a magic band in park and accidentally linked it to someone else with some app struggles. We were sitting at Baseline Taphouse in HS and I told him to go over to the team only steps away. Within minutes he was back, magicband corrected. If that didn't exist we would have had to go to the front and stand for Guest Services. A great little addition that not only enhances overall guest experience (per the name) but has to be helping to lift pressure off Guest Services.