Disney modifies queue plans for EPCOT's Journey of Water previews after initial hiccups

Sep 25, 2023 in "Journey of Water Inspired by Moana"

Journey of Water Inspired by Moana Passholder previews
Posted: Monday September 25, 2023 3:31pm ET by WDWMAGIC Staff

Disney has provided a new update on the queuing process for the Walt Disney World Annual Passholder previews of Journey of Water Inspired by Moana at EPCOT.

Disney had initially said that a standby queue would be in place and "a virtual queue will not be available."

Plans quickly changed in the first hour of the opening day of previews, and Disney put in place a modified Virtual Queue, which required guests to join a long line to reach a poster with a QR code to enter a hidden Virtual Queue. Due to various issues, the QR code was quickly abandoned, and Disney reverted to using the standard Virtual Queue process in the 'My Disney Experience' app.

The latest update says that a standby line will be in place, and a Virtual Queue in My Disney Experience may be used during periods of high demand. You can check if a Virtual Queue is currently operating by visiting the Virtual Queue tab in My Disney Experience.

Here is the full wording from Disney:

  • Registration is not required to attend this preview. However, you must have a theme park reservation for EPCOT on the day of the preview.
  • A standby queue will be in place for this experience. To ensure the best Guest experience, a virtual queue may open for eligible Annual Passholders during periods of high demand. When a virtual queue is available, Guests may join after entering EPCOT, using the My Disney Experience app.
  • An eligible, activated Annual Pass is required to attend this preview. You must show your Annual Pass card, Disney MagicMobile pass, MagicBand or MagicBand+—along with valid photo identification—when checking in.
  • Everyone in your party must be an Annual Passholder to attend this preview experience.

Passholder previews will take place at EPCOT from park open to park close on the following dates:

  • September 24 to September 29, 2023
  • October 1 to October 4, 2023

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Chef idea Mickey`=3 hours ago

Perhaps this is just Epcot crying out I don't want this transformation that none of us asked aside minor enhancements or upgrades like Creation Shop and Connections made well better for Epcot how it was.

DisCOT_975 hours ago

Did I ever suggest that? I simply stated that these things should not be happening within months of opening such things. Especially when you’ve made the consumer wait so long and had the park under walls for half a decade. It’s just bad show.

eddie1045 hours ago

Listen I get the complaints but I will never attack Disney for fixing or repairing their mistakes. It’s unfortunate that things are already breaking in a newly constructed area. Maybe they need better oversight on these projects or a different contractor.

Incomudro5 hours ago

They shouldn't break this fast. It's embarassing. And we're not talking about complicated AA's. We're talking about lights and a water feature. And those lights failed after one night.

eddie1045 hours ago

Things break…would you rather them ignore it?

tparris5 hours ago

All of this.

DisCOT_976 hours ago

The problem isn’t that they’re trying to solve the issue, it’s that this park went through a multimillion multiyear “transformation” and some of the things promised don’t even fully function. That middle area has been behind walls for how long? And those new “lights” stopped working after night one…Moana isn’t even a year old yet and it’s already proving to be a maintenance workload.

KeithVH7 hours ago

Yeah! And I bet as soon as they get the Yeti fixed, they'll straighten this brand new problem ASAP . . .

Virtual Toad9 hours ago

I can't speak for others, but to me the fact that the state of "show" at Epcot is so poor now, especially when compared to what it used to be, that lack of reliability among newer effects becomes a more glaring issue when so many other effects, new and old, remain broken or in b-mode months or even years after failing. Ironic that a park systematically stripped of complex effects and moving parts over the past 25 years remains in relatively poor condition, and definitely below the baseline WDW show standards of the past, especially when there are fewer things to maintain.

monothingie10 hours ago

eddie10410 hours ago

Why do you guys always want to fault Disney for doing their jobs? They are working on it and here you are complaining that the issue is being addressed.

tparris10 hours ago

Especially because many new things at EPCOT are breaking and have been broken for some time now, with absolutely no clear intention to fix

monothingie10 hours ago

The problem is Disney has a HORRIBLE track record on this. If they didn't no one would really care that it was down for maintenance.

mysto10 hours ago

Private parts.