Here are the full details from Disney on the action you should take by the end of today if you wish to cancel.
IF YOU PAID IN FULL
If you are an Annual Passholder that has paid in full, your options are:
Option 1: Continue with your pass(es) and receive 30-day extension (no additional action required): Receive an additional one-month (30 days) extension to your pass(es).
This additional month will automatically be processed and visible in your My Disney Experience account over the coming weeks.
Option 2: Cancel your pass(es). If you prefer, and in lieu of the additional one-month extension, you may choose to cancel your annual pass(es).
Your pass will remain valid through August 11, 2020 and will be cancelled effective August 12, 2020.
You will be refunded for the remaining usable value of your annual pass from July 11, 2020 through your pass expiration date (as extended, if applicable) per the details on when partial refunds apply and how they are calculated.
Refunds to original form of payment can be expected by mid- to late September. If original form of payment is not available, you should expect a check by mid- to late October.
How to take action:
If you have already elected to cancel your pass(es), this will be automatically processed for your pass(es). You do not need to take any further action.
If you have not selected any option (no action) and would like to cancel your pass(es), please refer to the email from Disney Destinations on July 14, 2020 and use the personalized link available through August 11, 2020. Or, you may contact V.I.PASSHOLDER Support at (407) 939-7277. We appreciate your patience as we answer all inquiries.
If you previously took action to elect to continue with your pass(es) and now would like to cancel your pass(es), please call V.I.PASSHOLDER Support at (407) 939-7277.
IF YOU’RE ON THE MONTHLY PAYMENT PLAN
If you are an Annual Passholder on the monthly payment plan, your options are (please note that options previously communicated have been clarified—no new options have been added):
Option 1: Continue with your pass(es) and receive a 30-day extension (no additional action required). You'll receive an additional one-month (30 days) extension to your pass(es).
This additional month will automatically be processed and visible in your My Disney Experience account over the coming weeks.
With this option, you may also be eligible for an automatically processed partial refund if your payments exceed the usable value of your pass(es) per the details on when partial refunds apply and how they are calculated.
Refunds to original form of payment can be expected by mid- to late September. If original form of payment is not available, you should expect a check by mid- to late October.
Option 2: Cancel your pass(es). If you prefer, and in lieu of the additional one-month extension, you may choose to cancel your annual pass(es).
Monthly payments will be stopped starting August 12, 2020. Your pass(es) will remain valid through August 11, 2020 and will be cancelled effective August 12, 2020.
You may also be eligible for an automatically processed partial refund if your payments exceeded the usable value of your pass(es) per the details on how partial refunds, if applicable, are calculated.
Refunds to original form of payment can be expected by mid- to late September. If original form of payment is not available, you should expect a check by mid- to late October.
How to take action:
If you have already elected to cancel your pass(es), this will be automatically processed for your pass(es). You do not need to take any further action.
If you have not selected any option (no action) and would like to select this option to cancel your pass(es), please refer to the email from Disney Destinations on July 14, 2020 and use the personalized link available through August 11, 2020. Or, you may contact V.I.PASSHOLDER Support at (407) 939-7277.
If you previously took action to elect to continue with your pass(es) and now would like to cancel your pass(es), please call V.I.PASSHOLDER Support at (407) 939-7277. We appreciate your patience as we answer all inquiries.