My Disney Experience suffering a widescale outage at Walt Disney World

Posted: Friday September 16, 2022 7:21am ET by WDWMAGIC Staff

UPDATE: 9:00am ET - My Disney Experience appears to have resumed normal operation.

PREVIOUSLY:

Walt Disney World's My Disney Experience platform is currently unavailable for the vast majority of guests.

The My Disney Experience outage is affecting the ability to make any kind of reservation, including park pass, Genie+, Lightning Lane selections, and dining.

Both the phone apps and website are affected. No word yet on when normal service will be restored.

Discuss on the Forums

Get Walt Disney World News Delivered to Your Inbox

DCBakerNov 05, 2024

Seems to be working here:

IanDLBZFNov 05, 2024

Is it just me or are Disney’s wait times not showing in app?

IanDLBZFOct 23, 2024

https://blogmickey.com/2024/10/disney-experiences-widespread-technical-difficulties-across-multiple-applications-including-walt-disney-world-website/

HoustonHornSep 23, 2024

It's back up now. ETA: It times out sporadically, but I ended up getting everything I wanted at the times I wanted. I won Disney today!

DisneyDreamer08Sep 23, 2024

Try again now. I was just able to get in 👍🏼

Rob562Sep 23, 2024

I've read it's not limited to Disney. Other companies are having issues processing credit card payments, especially online/apps. -Rob

MisterPenguinSep 23, 2024

Sir, this is a Winnie the Pooh meet and greet, please take your selfie and give others a chance. .

HoustonHornSep 23, 2024

Right!?!?! I've been too many times and will return too many times for anything I'm trying to book to ruin my trip if I don't get it. The fact that I get to spend time doing a daddy-daughter trip (while my wife, who doesn't like Disney, gets 5 nights of peace and quiet at home) means that no matter what we do, we are going to have a wonderful time. But as unhealthy as it might be, I do view Disney somewhat as sport. And I like to win. And the fact that I was able to plan and secure some of the more difficult reservations at the exact time I wanted them meant that I was going to win Disney this morning! When I say things like that at home, my wife suggests cancelling the trip and using the money we'd save on therapy. I told her I get free therapy by reading and posting here.

MisterPenguinSep 23, 2024

I hope you get to spend lots of money real soon!! ;)

HoustonHornSep 23, 2024

Whole system is currently down due to an inability to process credit cards. So no hold or guarantees can be made - no dining, no cruise, no rooms. Source: first hand. Today is my dining day. Up at 4:45, found everything I wanted right at 5:00, couldn't process any payments for dining or enchanting extras. Kept trying until 6, when I called. 42 minutes on hold, and the CM explained the issue. No ETA on resolution. But the silver lining is that because nobody can make reservations, the inventory will still be there until the issue is resolved..... Edited to Add - a popup banner is now showing in the MDX app and the website: