My Disney Experience system outage planned this week impacting Walt Disney World

Posted: Monday April 17, 2023 7:37pm ET by WDWMAGIC Staff

Disney is advising guests that some My Disney Experience services will suffer service interruptions this week.

Walt Disney World dining reservations will be impacted this week

Walt Disney World dining reservations and Enchanting Extras Collection will be affected starting Tuesday, April 18th at 12am ET.

Disney has not said specifically what work will be carried out or how long it will take, and describes the outage as "maintenance."

My Disney Experience is the digital services component of a Walt Disney World vacation that lets guests buy tickets, and make dining, theme park, Lightning Lane reservations, and more. My Disney Experience is available via mobile apps on iOS, Android, and the official Walt Disney World website.

Discuss on the Forums

Get Walt Disney World News Delivered to Your Inbox

DCBakerNov 05, 2024

Seems to be working here:

IanDLBZFNov 05, 2024

Is it just me or are Disney’s wait times not showing in app?

IanDLBZFOct 23, 2024

https://blogmickey.com/2024/10/disney-experiences-widespread-technical-difficulties-across-multiple-applications-including-walt-disney-world-website/

HoustonHornSep 23, 2024

It's back up now. ETA: It times out sporadically, but I ended up getting everything I wanted at the times I wanted. I won Disney today!

DisneyDreamer08Sep 23, 2024

Try again now. I was just able to get in 👍🏼

Rob562Sep 23, 2024

I've read it's not limited to Disney. Other companies are having issues processing credit card payments, especially online/apps. -Rob

MisterPenguinSep 23, 2024

Sir, this is a Winnie the Pooh meet and greet, please take your selfie and give others a chance. .

HoustonHornSep 23, 2024

Right!?!?! I've been too many times and will return too many times for anything I'm trying to book to ruin my trip if I don't get it. The fact that I get to spend time doing a daddy-daughter trip (while my wife, who doesn't like Disney, gets 5 nights of peace and quiet at home) means that no matter what we do, we are going to have a wonderful time. But as unhealthy as it might be, I do view Disney somewhat as sport. And I like to win. And the fact that I was able to plan and secure some of the more difficult reservations at the exact time I wanted them meant that I was going to win Disney this morning! When I say things like that at home, my wife suggests cancelling the trip and using the money we'd save on therapy. I told her I get free therapy by reading and posting here.

MisterPenguinSep 23, 2024

I hope you get to spend lots of money real soon!! ;)

HoustonHornSep 23, 2024

Whole system is currently down due to an inability to process credit cards. So no hold or guarantees can be made - no dining, no cruise, no rooms. Source: first hand. Today is my dining day. Up at 4:45, found everything I wanted right at 5:00, couldn't process any payments for dining or enchanting extras. Kept trying until 6, when I called. 42 minutes on hold, and the CM explained the issue. No ETA on resolution. But the silver lining is that because nobody can make reservations, the inventory will still be there until the issue is resolved..... Edited to Add - a popup banner is now showing in the MDX app and the website: