Virtual Queue for Journey of Water Inspired by Moana added to 'My Disney Experience' after chaotic start

Sep 24, 2023 in "Journey of Water Inspired by Moana"

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Journey of Water Inspired by Moana Passholder previews

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Posted: Sunday September 24, 2023 10:15am ET by WDWMAGIC Staff

Annual Passholder previews for Journey of Water Inspired by Moana got off to a chaotic start this morning at EPCOT with confusion surrounding the Virtual Queue.

Unlike other recent passholder previews, guests did not have to register for a preview window, resulting in many passholders arriving at park opening expecting to join a standby line.

Disney quickly activated a special version of a Virtual Queue that was only accessible via scanning a QR code near to The Land pavilion. Guests joining what they thought was a standby line ultimately arrived at a QR code poster just to scan to join the queue. The QR did not work for many users, leaving those guests to visit a Cast Member to be manually added to the Virtual Queue.

Complicating matters further, other guests were arriving at the QR code poster from the Imagination side, bypassing the physical queue to scan the Virtual Queue code.

Disney has now updated the My Disney Experience app to enable the Virtual Queue for Journey of Water via the standard Virtual Queue tab in the app. The QR code scan is no longer required, and guests do not need to wait in a line to scan a code.

Journey of Water Inspired by Moana Passholder Virtual Queue in My Disney Experience

Managers in the area say it is unlikely that the standby line will reopen, and it will remain a Virtual Queue only for today at least.

Guests can only use the Virtual Queue once per day, and guests must be inside the park to join.

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Chef idea Mickey`=16 hours ago

Perhaps this is just Epcot crying out I don't want this transformation that none of us asked aside minor enhancements or upgrades like Creation Shop and Connections made well better for Epcot how it was.

DisCOT_9718 hours ago

Did I ever suggest that? I simply stated that these things should not be happening within months of opening such things. Especially when you’ve made the consumer wait so long and had the park under walls for half a decade. It’s just bad show.

eddie10418 hours ago

Listen I get the complaints but I will never attack Disney for fixing or repairing their mistakes. It’s unfortunate that things are already breaking in a newly constructed area. Maybe they need better oversight on these projects or a different contractor.

Incomudro18 hours ago

They shouldn't break this fast. It's embarassing. And we're not talking about complicated AA's. We're talking about lights and a water feature. And those lights failed after one night.

eddie10418 hours ago

Things break…would you rather them ignore it?

tparris19 hours ago

All of this.

DisCOT_9719 hours ago

The problem isn’t that they’re trying to solve the issue, it’s that this park went through a multimillion multiyear “transformation” and some of the things promised don’t even fully function. That middle area has been behind walls for how long? And those new “lights” stopped working after night one…Moana isn’t even a year old yet and it’s already proving to be a maintenance workload.

KeithVH20 hours ago

Yeah! And I bet as soon as they get the Yeti fixed, they'll straighten this brand new problem ASAP . . .

Virtual Toad22 hours ago

I can't speak for others, but to me the fact that the state of "show" at Epcot is so poor now, especially when compared to what it used to be, that lack of reliability among newer effects becomes a more glaring issue when so many other effects, new and old, remain broken or in b-mode months or even years after failing. Ironic that a park systematically stripped of complex effects and moving parts over the past 25 years remains in relatively poor condition, and definitely below the baseline WDW show standards of the past, especially when there are fewer things to maintain.

monothingie23 hours ago

eddie10423 hours ago

Why do you guys always want to fault Disney for doing their jobs? They are working on it and here you are complaining that the issue is being addressed.