Disney Parks head Josh D'Amaro comments on Genie+ satisfaction ratings

Sep 07, 2022 in "Disney Genie"

Forum Forums Tweet Share Tweet Share

Posted: Wednesday September 7, 2022 2:01pm ET by WDWMAGIC Staff

Speaking at the 2022 Bank of America Securities Media, Communications & Entertainment Conference, Disney parks boss Josh D'Amaro talked about Genie+ and its popularity with guests.

Disney Genie overview

According to Josh, 70% of those guests who purchase Genie+ will repurchase Genie+ on a return visit.

The 70% satisfaction ratings run contrary to anecdotal reports from guests online, but Disney clearly has data that suggests Genie+ is being well received.

Lightning Lane at EPCOT's newest ride - Guardians of the Galaxy Cosmic rewind

Disney Genie+ is an option within the Disney Genie service that makes the former FastPass line available at select attractions, now called Lightning Lane. At Walt Disney World, the introductory pricing is $15 per ticket per day. Certain headline attractions are not part of Genie+, and Lightning Lane access at those attractions requires an Individual Attraction purchase which varies in prices.

Learn more about Disney Genie from our recent articles, including a Disney Genie FAQ, and Genie discussion on the WDWMAGIC Forums.

Discuss on the Forums

Get Walt Disney World News Delivered to Your Inbox

Purduevian4 days ago

I was also there last week. Went to AK on 11/13. Didn't ride FOP, but under 5 min wait for Safari, Everest, dino, and triceratops. I waited 12 mins for Navi at the end of the night. MK of 11/14 (party day). I did LL for most attractions, but 10ish min wait for Buzz and small world. Finally EPCOT on 11/16 was actually busy, we LL everything but Frozen and remy were both posed over 70 mins when we rode and SSE and Soain were both 20+.

HauntedPirate4 days ago

You must be mistaken. We were just told by people in the parks 2 weeks ago that they were packed, lines were long, and dining reservations difficult to obtain. Are you sure Tron wasn’t 85 minutes and your rose-colored glasses aren’t altering your memories to push an agenda? 😉

Nottamus4 days ago

Yes, agreed! We were just there last week and ALL waits were pretty low. Low enough to where we didn’t pay anything ride related, but still managed to ride all we wanted - sometimes multiple times . The longest line in waited in was tron, which was 35 mins. Easy peasy.

Disstevefan14 days ago

Its good to see them adjust downward sometimes :)

wdwmagic4 days ago

Lightning Lane Single Pass for TRON Lightcycle Run Drops to Record Low Price https://www.wdwmagic.com/attractions/tron/news/20nov2024-lightning-lane-single-pass-for-tron-lightcycle-run-drops-to-record-low-price.htm

IanDLBZF6 days ago

JD806 days ago

I guess a little bit of that old money was spent. Wonder if they got a good interest rate.

DCBaker6 days ago

It appears Lightning Lane Premier Pass has sold out at Magic Kingdom and Hollywood Studios for Monday, November 25:

Purduevian6 days ago

Just returned from the trip. If anyone is interested this is how it all went. We had a 21 month old with us and really had no interest in SM or Mission space for this trip MK: 11/14/24: Track 1: 8:30am HM>1:55 Peter Pan> noticed SM was broken, booked it x2 for ME passes while down(1 used for JC, 1 went unused)> 4:40pm Mermaid Track 2: 9:30am Pooh>11:15am Buzz> 12:30pm Big Thunder> Basically instant Pirates (kept pushing until we wanted to ride)> 4:20pm Barnstormer (didn't use) Track 3: 3:15pm Tiana>3:30 Carpets>4:40pm Dumbo Also Standby: Tiki room, Country Bears, Small World, people mover EPCOT 11/16/24: Track 1: 9:30am Nemo>Soarin was pretty instant, but pushed to 11:40ish> Track 2: 10:50am SSE>11:30am Living with the Land> noticed Figment was broken turned into ME (unused)> Keep moving figment back, to whatever time I wanted, but never ended up using it Track 3: 12:05 Frozen>5:30pm Remy Standby of Grand fiesta tour. Also, side note went to AK on 11/13, there was no need for LLMP. We didn't ride FOP, but our longest wait of the day was 11 mins for Navi.

wdwmagic10 days ago

EPCOT Lightning Lane Multi Pass Reaches New Peak Price for Start Of 2024 Holiday Season https://www.wdwmagic.com/other/disney-genie/news/15nov2024-epcot-lightning-lane-multi-pass-reaches-new-peak-price-for-start-of-2024-holiday-season.htm

Splash4eva13 days ago

Unless money was a make or break decision. Why would anyone want to wait in line willingly when there is another option?

DisneyDreamer0815 days ago

Yep been there 😂 I won’t say getting both LLs is impossible but you would likely have to try multiple times throughout the day. When my kids were younger, we would rope drop one and LL the other.

arich3515 days ago

We could but with a 5 and 4 year old, we try to avoid 45+ minute waits lol. We do have extra magic hours on Monday when we go next month so we will probably try to hit those two rides for sure.