Disney releases updated version of My Disney Experience with new Genie+ improvements for Walt Disney World

Dec 09, 2022 in "Disney Genie"

Posted: Friday December 9, 2022 6:47am ET by WDWMAGIC Staff

A new version of My Disney Experience is now available with support for the recently announced improvements to Disney Genie+ at Walt Disney World.

Version 7.19 can be found in the Apple App Store for iOS devices, and the same update is also available for Android users.

Disney Genie overview

Using the updated My Disney Experience app, guests can now modify an existing booking without first canceling a reservation and making another booking. This only applies to Lightning Lanes that are part of Genie+, and not those that are Individual Attraction Purchases.

The update also allows a guest to search for other Lightning Lane experiences and times prior to modifying the existing reservation. Note that the new selection must be in the same park. To book a selection in another park, the original reservation must be canceled.

How to modify Genie+ Lightning Lane selections

In Disney Genie service, select either the Tip Board or My Day tab.
Tap the Lightning Lane selection you wish to modify. A short menu will appear.
From the short menu , select the type of change you want and follow the resulting prompts.
Check to make sure the new experience, party makeup or time is correct.
Tap “Confirm Change,” then “Done.”

Disney Genie overview

Making a change to a Lightning Lane selection will not change the timeframe for when the next selection can be made. You will be able to make another Lightning Lane selection with Disney Genie+ service once you redeem your current selection, once the full arrival window has passed, or after 120 minutes has passed from the original booking (or 120 minutes after the published park opening time, whichever is later).

Discuss on the Forums

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peter114359 hours ago

There are automated ways to record exactly how long guests waited for attractions. This can’t be used to post estimated wait times but is used to verify their accuracy.

Purduevian14 hours ago

AI seems like overkill to actually make the wait time 1) number of people that have entered the line 2) number of people that have left the line 3) average throughput of the line over the past X minutes 4) add in whatever fluff calculations to artificially inflate based on time of day 5) add hysteresis so the number isn't constantly jumping However, I could see face tracking/ person recognition cameras being trained with AI to make the actual counts for 1,2, and 3

Disstevefan114 hours ago

Well it could be old and no longer used and they just didn't remove it, or only used when the automation is down. When will they use AI to calculate wait times?

lentesta14 hours ago

I think it's reasonable to do this. My meds haven't kicked in yet this morning, so I'm wondering if this guide means there's not an automated way to estimate waits yet.

Disstevefan114 hours ago

If they made accurate measurements to populate the numbers in the chart, besides when there are breakdowns, this seems to be a reasonable way to estimate wait times to me. When we as guests consider getting into standby what’s the first thing we do? Look at the queue.

lentesta15 hours ago

That's my understanding.

Purduevian15 hours ago

Can you explain the top matrix? I'm assume there are markers in the line that cast members use to see how long the wait is from a certain point and based on LL usage? For instance if standby reaches point 4 on a light LL usage day then the wait is approximately 15 mins However if standby reaches point 6 on a heavy day the wait is approximately 35 mins?

lentesta17 hours ago

1) Take a look at the doc below, from IASW. The lower left seems to indicate the percent of ride capacity allocated to LL under different crowd levels. 2) AFAIK no - just the return ratios. 3) I definitely think this gave them room to do that.

RSoxNo11 day ago

Was there any confirmation about the actual distribution percentages of Lightning Lane Multi Pass or Premier Pass? Were those numbers dropped? Is this an effect of the reduced DAS usage?

MisterPenguin1 day ago

You wouldn't see Disney saying "80% of LLs were DAS users and a majority of them didn't need it or were just scamming the system. And now that we changed how DAS was distributed, we have a lot more room for LLs to sell while at the same time, tinkering with how much people can pay to skip the line." But, from our sources... that seems to be the case.

Chi841 day ago

How much would the change in DAS affect it though? It’s likely most of the former DAS people are now paying to access the LLs. I believe the issue was that on some of the more popular rides, 3 out of 4 people in the LLs weren’t paying for them. It wasn’t necessarily too many people, but Disney didn’t have control over who was accessing them and when.

MickeyLuv'r1 day ago

I didn't see anything in the information that mentioned the change in DAS, and how that factored into the old FP/LL and newest LL ratios. We were previously told that DAS was a big % of LL usage, so if DAS usage went down, that would be part of any change between LL usage then and LL now.

JMcMahonEsq1 day ago

I think regular folks use social media, i just don't think the type of lightening rumors that people here are exposed to, because they are following 10+ Disney related pages or bloggers, is going to get out there to your average guest. Just from quick looks at the "official" WDW Instagram and x pages they don't seem to do those types of posts (admittedly this as a quick scan only.) You might get some travel agents who would give you a generic "they could sell out" but in general, and i think this is a problem way beyond just WDW, people have a tendency to over estimate how wide spread niche information is disseminated, because our news/information/web based content now is so curated/user interest generated. People who like WDW are in these types of forums, follow bloggers who talk about WDW, follow their twitter feeds ect. We get bombarded with multiple sources from multiple parties and think that the information is widespread, since we are seeing it coming from every source we follow. But to the general public, its just not out there. Its the reason people on boards like this complain about WDW specials on ABC that talk about "new" rides or upcoming additions to parks, and say, come on we have been hearing about this for months. Sure the niche market has, but its really not until you start getting true mainstream advertising/announcements, that the majority of the market gets the news.

Disstevefan11 day ago

Fair point. The regular folks working through travel agents, I presume the agent will tell them. Regular folks use social media too, if/when LL are selling out, the word will get out quick especially if regular folks have a bad experience at the parks because LL are sold out. After thinking about it, I think Disney would not purposely lower the inventory to force demand, I think they just want to sell as many LLs as they can right now.