Disney World spokesman says automated refunds coming for Lighting Lane purchases impacted by ride closures

Oct 21, 2021 in "Disney Genie"

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Posted: Thursday October 21, 2021 2:31pm ET by WDWMAGIC Staff

The Orlando Sentinel has posted comments from a Disney World spokesman regarding refunds for Disney Genie Individual Attraction purchases impacted by ride closures.

Disney Genie terms and conditions say that any purchases are non-refundable, which has led to some concern about what happens when a ride closes due to technical issues and a guest has made a Disney Genie Individual Attraction purchase.

My Disney Experience Disney Genie+ Terms and Conditions

The unnamed Disney spokesman said that guests would automatically receive a refund for individual Lightning Lane selections if a ride does not reopen for the rest of the day after a closure. If the ride reopens but a visitor is unable to ride due to individual circumstances, they would have to contact guest relations for a refund.

Star Wars: Rise of the Resistance frequently breakdown, sometimes for extended periods

Star Wars: Rise of the Resistance is one of the attractions that is not part of Disney Genie+ and requires an Individual Attraction purchase to access the Lightning Lane - currently priced at $15 per person. The ride frequently closures due to technical issues and has a restart time of around 1 hour. The ride experienced an extended closure on the first day of Disney Genie, leaving some guests heading to Guest Relations and receiving Disney Gift Cards to cover the $15 Lightning Lane fee.

Learn more about Disney Genie from our recent articles, including a Disney Genie FAQ, and Genie discussion on the WDWMAGIC Forums.

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Purduevian20 hours ago

I was also there last week. Went to AK on 11/13. Didn't ride FOP, but under 5 min wait for Safari, Everest, dino, and triceratops. I waited 12 mins for Navi at the end of the night. MK of 11/14 (party day). I did LL for most attractions, but 10ish min wait for Buzz and small world. Finally EPCOT on 11/16 was actually busy, we LL everything but Frozen and remy were both posed over 70 mins when we rode and SSE and Soain were both 20+.

HauntedPirate21 hours ago

You must be mistaken. We were just told by people in the parks 2 weeks ago that they were packed, lines were long, and dining reservations difficult to obtain. Are you sure Tron wasn’t 85 minutes and your rose-colored glasses aren’t altering your memories to push an agenda? 😉

Nottamus1 day ago

Yes, agreed! We were just there last week and ALL waits were pretty low. Low enough to where we didn’t pay anything ride related, but still managed to ride all we wanted - sometimes multiple times . The longest line in waited in was tron, which was 35 mins. Easy peasy.

Disstevefan11 day ago

Its good to see them adjust downward sometimes :)

wdwmagic1 day ago

Lightning Lane Single Pass for TRON Lightcycle Run Drops to Record Low Price https://www.wdwmagic.com/attractions/tron/news/20nov2024-lightning-lane-single-pass-for-tron-lightcycle-run-drops-to-record-low-price.htm

IanDLBZF2 days ago

JD802 days ago

I guess a little bit of that old money was spent. Wonder if they got a good interest rate.

DCBaker3 days ago

It appears Lightning Lane Premier Pass has sold out at Magic Kingdom and Hollywood Studios for Monday, November 25:

Purduevian3 days ago

Just returned from the trip. If anyone is interested this is how it all went. We had a 21 month old with us and really had no interest in SM or Mission space for this trip MK: 11/14/24: Track 1: 8:30am HM>1:55 Peter Pan> noticed SM was broken, booked it x2 for ME passes while down(1 used for JC, 1 went unused)> 4:40pm Mermaid Track 2: 9:30am Pooh>11:15am Buzz> 12:30pm Big Thunder> Basically instant Pirates (kept pushing until we wanted to ride)> 4:20pm Barnstormer (didn't use) Track 3: 3:15pm Tiana>3:30 Carpets>4:40pm Dumbo Also Standby: Tiki room, Country Bears, Small World, people mover EPCOT 11/16/24: Track 1: 9:30am Nemo>Soarin was pretty instant, but pushed to 11:40ish> Track 2: 10:50am SSE>11:30am Living with the Land> noticed Figment was broken turned into ME (unused)> Keep moving figment back, to whatever time I wanted, but never ended up using it Track 3: 12:05 Frozen>5:30pm Remy Standby of Grand fiesta tour. Also, side note went to AK on 11/13, there was no need for LLMP. We didn't ride FOP, but our longest wait of the day was 11 mins for Navi.

wdwmagic6 days ago

EPCOT Lightning Lane Multi Pass Reaches New Peak Price for Start Of 2024 Holiday Season https://www.wdwmagic.com/other/disney-genie/news/15nov2024-epcot-lightning-lane-multi-pass-reaches-new-peak-price-for-start-of-2024-holiday-season.htm

Splash4eva10 days ago

Unless money was a make or break decision. Why would anyone want to wait in line willingly when there is another option?

DisneyDreamer0812 days ago

Yep been there 😂 I won’t say getting both LLs is impossible but you would likely have to try multiple times throughout the day. When my kids were younger, we would rope drop one and LL the other.

arich3512 days ago

We could but with a 5 and 4 year old, we try to avoid 45+ minute waits lol. We do have extra magic hours on Monday when we go next month so we will probably try to hit those two rides for sure.