Disney World spokesman says automated refunds coming for Lighting Lane purchases impacted by ride closures

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Posted: Thursday October 21, 2021 2:31pm ET by WDWMAGIC Staff

The Orlando Sentinel has posted comments from a Disney World spokesman regarding refunds for Disney Genie Individual Attraction purchases impacted by ride closures.

Disney Genie terms and conditions say that any purchases are non-refundable, which has led to some concern about what happens when a ride closes due to technical issues and a guest has made a Disney Genie Individual Attraction purchase.

My Disney Experience Disney Genie+ Terms and Conditions

The unnamed Disney spokesman said that guests would automatically receive a refund for individual Lightning Lane selections if a ride does not reopen for the rest of the day after a closure. If the ride reopens but a visitor is unable to ride due to individual circumstances, they would have to contact guest relations for a refund.

Star Wars: Rise of the Resistance frequently breakdown, sometimes for extended periods

Star Wars: Rise of the Resistance is one of the attractions that is not part of Disney Genie+ and requires an Individual Attraction purchase to access the Lightning Lane - currently priced at $15 per person. The ride frequently closures due to technical issues and has a restart time of around 1 hour. The ride experienced an extended closure on the first day of Disney Genie, leaving some guests heading to Guest Relations and receiving Disney Gift Cards to cover the $15 Lightning Lane fee.

Learn more about Disney Genie from our recent articles, including a Disney Genie FAQ, and Genie discussion on the WDWMAGIC Forums.

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Lilofan9 days ago

Can't remember how my mom did it when back in the day in the 1970s we has a stainless steel lid container outside our front door to our house. The milkman delivered 6 to 8 glass bottles of milk then at the end of the week we left the empty bottles in the container for pick up.

JD809 days ago

Disney constantly has discounts going. I know people who went just because of the ticket deal they had over the summer.

DisneyHead1239 days ago

I think in decades past it was just framed differently. The highest price point was the “regular” price while anything else was a “sale” (and of course things go on sale all the time, and some things were almost always on sale.)

Epcot81Fan9 days ago

The difference of course is when “demand is low”, Disney dramatically reduces the quality of the experience while not reducing prices (less entertainment, less hours, less staffing, less dining options, reduced attraction capacity, etc., etc). It would be like the airline making you sit on a milk crate, load your own baggage, serve your own drinks, and making five connections to get there because “demand is low”.

John park hopper9 days ago

Don't airlines raise prices but also have great deals at times unlike Disney raise prices at high demand but rarely have great deals when demand is low

MickeyLuv'r9 days ago

Others beat me to it.😁

peter114359 days ago

Is this honestly a serious post?

Mr. Sullivan9 days ago

Every single one of them. That’s where this artificial inflation is coming from across the board.

peter114359 days ago

I see you don’t understand what price gouging means…

Chi849 days ago

People buy Lightning Lane passes so they don't have to stand in long lines.

Rroe9 days ago

Why would anyone purchase an expensive Lightning lane pass when they are already being priced gouged for daily tickets and annuals passes. Do you realize the greedy Disney is also raising these prices also. If you plan on ever going to Disney please become good friends with people that have money because Disney doesn't care a Rat's back side about you.